Atelier Munro - Custom-Made Menswear designed in Amsterdam

Definitions

1.Terms of Use: these Private Store Terms of Use at https://my.ateliermunro.com by Munro B.V.

2.Customer: a user of the Private Store who proceeds to purchase one or more Product(s) from a selected Retailer via the Private Store.

3. Purchase Agreement: the remote agreement reached between the Retailer and a Customer when the Customer purchases one or more Products from the Retailer via the Private Store.

4. Private Store: the environment in which, through a personal account on the Website, Products can be purchased by the Customer (to be delivered to the Customer under the Purchase Agreement by the Retailer selected in the Private Store), managed by and owned by Munro.

5. Products: any product(s) from the Atelier Munro brand.

6.Retailer(s): a partner of Munro that sells Products under the Atelier Munro brand in its store alongside third party brands, and where Customers can purchase Products online via the Private Store.

7.Website: www.ateliermunro.com

Applicability

These Terms of Use apply to the ordering and purchase of Products from Retailers by Customers via the Private Store at ateliermunro.com, operated and owned by Munro. These Terms of Use apply to all companies within the Munro Group of companies (meaning Selfmade Group B.V., AM Custommade Clothing Inc., and all their affiliates and subsidiaries). These Terms of Use can also be viewed on the Website.

Company details:

Munro B.V.

Koningin Wilhelminaplein 8

1062HK Amsterdam

Chamber of Commerce: 34254316

VAT: NL 81 69 61 955 B01

T: + 31 (0) 20 40 85 008

E: service@ateliermunro.com

1. Any Customer who places an order of one or more Products from a selected Retailer via the Private Store accepts these Terms of Use.

2. Munro reserves the right to amend these Terms of Use from time to time. The amended terms and conditions shall be applicable as soon as they are published on the Website.

Personal account

1. To order on our Website via the Private Store, the Customer must register a personal account. By using the Website, the Customer declares they are of legal age to enter into a binding contract. The Customer is fully responsible for their activity on the Website (financial or otherwise). The Customer guarantees the information entered by them on the Website is correct, up-to-date, and complete.

2. The Customer is advised to use a unique password for their Private Store and keep this password confidential. The Customer is solely responsible for any use of their username and password.

3. The Customer is not entitled to let others use their Private Store.

4. The Customer agrees to act in accordance with these Terms of Use and all applicable laws and regulations.

Purchase Agreement

1. The Customer acknowledges that the Purchase Agreement is established between the Customer and the Retailer selected by the Customer in the Private Store upon purchase of the Product, and that Munro is not and/or will not become a party to this Purchase Agreement.

2. In case of questions and/or complaints regarding the Products purchased by the Customer via the Private Store, the Customer should always contact the relevant Retailer directly. The Customer acknowledges that they have no recourse against Munro in these cases and Munro shall not be liable to the Customer in any way, including but not limited to any defects with the Product(s) purchased.

Order and delivery

1. A Customer may place an order for one or more Products to be delivered by the selected Retailer through the ordering process in the Private Store on the Website.

2. An order is placed by accepting Munro's applicable Terms of Use, the Retailer’s General Terms and Conditions of Sale, and completing the payment process. Once the order is received via the Private Store, the Customer shall receive an order confirmation to the email address registered in the Private Store. Once the order is received via the Private Store, the Customer shall receive an order confirmation on the email address registered in the Customer account.

3. After the order is placed by the Customer, the Retailer shall add the Customer's known size data (or “FitProfile”) to the order. The Customer hereby consents to the reuse of its FitProfile for the execution of the order. If the Retailer requires additional information from the Customer after receiving the order, the Retailer shall contact the Customer with a request to complete the information. The Retailer reserves the right to put the order on hold or cancel the order if the requested information is incomplete or not provided in a timely manner.

4. After completion of the order and payment process, it is no longer possible to change or cancel the order. The Customer is fully responsible for the accuracy and completeness of all information provided when submitting the order, including fabric selection and adjustments.

5. With regard to custom-made products, a limited return policy applies as clarified in Article 9 below.

6. Munro reserves the right to accept, refuse, put on hold or cancel any order made via the Private Store at its discretion, for example due to unavailability of fabric or any other circumstance. The Customer is obliged to immediately report inaccuracies in payment details provided to Munro.

7. The order status can be checked by logging into the Private Store on our Website.

8. Ownership of delivered Products shall not transfer until the Customer has paid the full amount due.

Payment of the purchase price

1. The payment process is handled by Munro. The Customer owes Munro the purchase price of the Product purchased from the Retailer via the Private Store. Payment by the Customer may only be made to Munro.

PRICES

1. Prices on the Website are displayed in Euros and include VAT. The Customer is responsible for any currency conversion or payment fees charged by their payment provider or financial institution when making the payment.

2. Munro reserves the right to change prices for Products on the Website and in the Private Store at any time.

General Terms and Conditions of Sale for Retailer

1. If a Customer purchases one or more Products via the Private Store from a selected Retailer, the Customer is obliged to accept the General Terms and Conditions of Sale of the relevant Retailer.

2. An order shall then be processed in accordance with the provisions of the General Terms and Conditions of Sale of the relevant Retailer.

Right of withdrawal and return policy

1.Custom-made Products. While legally no right of withdrawal applies to goods produced to the Customer's specifications or custom-made to personal requirements, Customers have a limited option to return custom-made Products within 30 days of delivery to the Customer in the event the Product does not fit. A "fair use" policy applies to this exception, and this option can expressly not be used in such a way that multiple Products are ordered to choose from and some of which are returned. The acceptance of a return under this clause is at the sole discretion of the relevant Retailer, and the relevant Retailer is under no obligation to accept the return.

2.Standard products. When purchasing standard products that have not been custom made such as accessories, the Customer has the right to cancel the Purchase Agreement without reason within 30 days.

3. The 30-day period referred to in Article 9(2) ("the withdrawal period") commences on the day after receipt of the Product by the Customer or a third party designated by the Customer who is not the transporting party, or if the delivery of a product comprises several deliveries or parts; the day on which the Customer, or a third party designated by the Customer, received the last delivery or part.

4. During the withdrawal period, the Customer shall handle the Product and its packaging with care. The Customer shall only unpack or use the Product to the extent necessary to assess the nature, characteristics, and efficacy of the Product. The Customer may only handle and inspect the product as they would be allowed to do in a store; for trying-on purposes. The Customer is expressly not allowed to wear the Products for any purpose other than trying on and/or outdoors. The Customer is liable for depreciation of the Product resulting from their handling of the Product other than as permitted in this Article 9(4).

5. A Customer wishing to exercise their right of withdrawal/return shall notify the Retailer within the withdrawal period by means of the return form provided by the Retailer.

6. As soon as possible, but no later than 14 days after the day of notification as referred to in Article 9(5), the Customer shall return the Product, or hand it over to the relevant Retailer. The Customer shall return the Product with all relevant accessories, if reasonably possible in its original condition and packaging, and in accordance with the instructions provided by the Retailer.

7. The risk and burden of proof for exercising the right of withdrawal correctly and in a timely manner rests with the Customer. The Customer shall bear the cost of returning the Product.

8. After the Product has been returned and received by the Retailer, the Customer shall receive payments relating to which the right of withdrawal has been validly invoked within 14 days. Munro shall use the same means of payment initially used by the Customer, unless the Customer agrees to another method.

Defects

1. Any claim by the Customer that a Product has a defect in quality or condition at the time of delivery must be reported to the Retailer within two weeks of the delivery date.

2. Where a valid claim in respect to a defective Product is reported to the Retailer in accordance with these terms, the Retailer has the right, at its discretion, to either supply a new Product free of charge or to repair the Product supplied.

Information and use of data

1. Munro is not liable for the untimely or unclear delivery of information (in electronic messages or otherwise) or for obvious clerical errors, regardless of from whom the information originates or to whom it is provided.

2. When requesting to register for a Customer account, the Customer declares they are aware and agree their name and email address shall be provided by the Retailer to Munro to the extent necessary to fulfil the request.

3. When registering for a Customer Account on https://my.ateliermunro.com, the Customer shall provide their name and address details and telephone number and agrees that this information shall be used by Munro and the Retailer to process the Purchase Agreement/order.

Product Information and availability

1. Munro makes every effort to display the information and colors of the Products and fabrics on the Website as accurately as possible. Munro always strives to truthfully represent the colours, shapes, and characteristic features of each Product. However, due to the digital rendering of images, the display of colors may vary depending on the Customer's computer screen settings and lead to deviations from the actual colors. Munro does not guarantee the correct product color or texture will be accurately displayed on your device screen.

2. The information and content on the Website, such as product descriptions, prices, offers and availability, may contain errors and/or inaccuracies. Munro reserves the right to correct errors and/or inaccuracies and to change or update information.

3. Some Products may have limited availability. Munro cannot guarantee the availability of any specific Product and as such reserves the right to remove any Product from the Website or change its availability for purchase at any time, even after an order has been placed. In the event that a Product or a specific fabric ordered cannot be delivered, the Retailer shall, at its discretion: i) contact the Customer to select another fabric for the Product; or ii) cancel the order and ensure the purchase price is refunded. If the newly selected fabric has a different price from the original fabric, Munro shall pay a refund or charge you the difference accordingly.

4. Munro reserves the right to determine in its sole discretion which Products shall be available on the Website and in the Private Store.

Membership Club

1. All subscriptions are valid for 1 year, every year the membership has to be renewed.

2. Any credit added to your account during that time will be valid for 2 years.

Liability

1. To the extent permitted by law, Munro excludes all liability for any damage suffered by the Customer if the Product ordered by the Customer is not available and/or delivered (on time).

2. Without prejudice to the provisions of Article 13 (Force majeure), and to the extent permitted by law, Munro's liability shall be limited to a maximum of the amount of the purchase price paid by the Customer for the Product concerned.

Force Majeure

Any instance of force majeure shall lead to the suspension of the obligations affected by the force majeure event and the party affected by the force majeure shall not be liable as a result of an inability to meet such obligations. Munro shall not be liable for any failure arising from an event of force majeure affecting Munro or its suppliers. This includes without limitation: government intervention, wars, civil disturbances, hijackings, fire, flood, accident, storm, pandemics, strikes, lockouts, terrorist attacks, interruption of communications.

Privacy

The Munro Privacy Policy applies to the use of the Website and the Private Store. To view the Munro Privacy Policy click here ateliermunro.com

Miscellaneous

1. Munro is entitled to cease functionality for the purpose of the Product sales by Retailers on the Website at any time.

2. How a Product purchased via the Private Store is used and stored is the sole responsibility of the owner of the Product.

3. For questions/information regarding payment via the Private Store, the Customer can contact the service department at telephone number: +31(0)20 237 16 16 or at the email address service@ateliermunro.com. or all other questions regarding the order and/or the Purchase Agreement, the Customer shall contact the Retailer.

4. These Terms of Use, the sale of Products by Retailers via vs.ateliermunro.com and https://my.ateliermunro.com and the Purchase Agreement between the purchaser and the Retailer are governed exclusively by Dutch law. All disputes between the parties shall be submitted to the competent court for that purpose.